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t: +44(0)121 709 3938 -- menu home about us about cew2018 testimonials our team our purpose subscribe referral programme conferences brochure cew johannesburg cew london cew cape town cew birmingham become a sponsor speakers media partners knowledge portal article zone video zone member zone contact online registration register online manage delegates -- customer experience world capetown 2018 31 july & 1 aug | embassy hill find out more & register customer experience world birmingham 2017 6 & 7 nov | edgbaston cricket ground find out more & register all cew2018 sa delegates will receive a copy of customer magazine published by the cicm. join our referral programme and earn amazon vouchers for referring colleagues - click for your unique link receive a 30 minute head and neck massage voucher (value r1000) at cew cape town become a sponsor bookings are open brochure now available learn more. add value. deliver better service. cew2018 includes a master class coupled with practical hands-on keynotes, case studies and presentations. plus, it also provides continuing professional development certification. customer success means business success the primary aim of cew2018 is to share knowledge and to ensure that your business is able to make any customer interaction, at any and all touch points along the way, a positive experience. with a strong customer success programme in place, your business has an awesome opportunity to increase both its value and its profit. cew 2018 is the premier customer experience event available for customer experience professionals from around the globe, taking place in london, birmingham, cape town and johannesburg. register for one of our worldwide events here people the anatomy of a successful customer success team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members. learn more process customer success program models detail activities of the customer success team - tasks including outcomes and effects on customer retention and relationship optimization. learn more technology digital transformation systems and tools necessary to implement a customer success program with a strong focus data analytics, machine learning and artificial intelligence. learn more masterclass now a master class is included in the cew2018 program to teach, discuss and detail various components of an effective customer success management programme. learn more key take-aways from our events a genuine opportunity to improve business success cew 2018 is the premier customer experience event available for customer experience professionals from around the globe. it draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on customer success programs, and the role customer success will play in it. attendees at our customer experience conferences will take home: a far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. they will also learn: strategies for customer success teams and executives; study how to adopt and manage the perceptions of a team’s role from a customer’s point of view and within an organisation; gain an understanding of revenue streams and profitability; brainstorm and gain insight into the acquisition, analysis and effective use of data for customer relations. how to ensure customers succeed in using their products or services. it is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. with this in mind, ask yourself: can i really afford to miss out on attending cew2018? customer magazine for sa attendees cew2018 sa delegates will each receive their own copy of the customer magazine published by the chartered institute of customer management (cicm.) this world-class publication is filled with the latest and best articles on customer engagement. it strives to promote customer excellence by bringing readers the very best content and latest business trends in customer success. as a genuine opportunity to improve customer success, cew2018 will deliver an outstanding experience. delegates will receive the customer magazine, giving them the opportunity to learn from african industry best practice leaders. african customers have gone past the level of merely buying products and services; they buy results. despite what some brands may still think, customer service and customer experience are actually two very different paradoxes towards a nexus! although clearly they often cross over, brands should have a different strategy for both. editor benson mukandiwa / the customer magazine register for one of our worldwide events here leading cx speakers reveal their own cx insights just some of the cx speakers you'll find at our events around the world jeremy maggs event chair journalist & tv presenter jeremy maggs has been a journalist for 30 years and has worked across all media platforms ��� newspapers, r... -- read more jeremy nicholas event chair writer & broadcaster jeremy nicholas is a writer and broadcaster with thirty years on tv and radio, most of it with the bbc. he ... -- read more inge-marie hilligan head of strategy standard bank crr inge-marie hilligan, the head of strategy and transformation for standard bank’s credit rehabilitation and ... -- read more jan richards head of insights & planning dublin airport passenger growth at dublin airport 2015-2017 has increased by over three times the european average, and ev... -- read more kk diaz customer success champion a-game business consulting kk diaz is a business coach, author and speaker. he is also ceo of a-game business consulting, a business c... -- read more laura brown retail director harrods laura will explain how harrods achieved the status of being a top employer and the impact it has had on the... -- read more nina gyubbenet customer experience director tele2 nina gyubbenet has 17 years of experience in telecom area. she is a pioneer in building customer centric cu... -- read more sarina de beer managing director ask afrika sarina de beer is managing director at ask afrika. she is steeped in the ask afrika tradition of strong aca... -- read more view all of our speakers see the fantastic feedback we receive dean van leeuwen tomorrow today i've worked with maggie on several occasions as keynote presenter and always enjoyed working with her. she friendly and approachable and wants the best for her clients and suppliers. she is a true professional and her events are of the highest quality. what has impressed me most about maggie is she genuinely wants to make a difference to people's lives with her events and this is evident in the passion she displays. maggie is a great person to work with and i'd highly recommend her and the focus group to anyone wanting to run or attend a great event. brands that attend our events and receive cpd certification the amazing partners we work with to support our events twitter tweets by @thefocusgroupuk latest topics from the info zone do you understand employee engagement? you need to tilly davies 04-jun-2018 how to understand the ever-changing world of customer experience tilly davies 22-may-2018 customer success is now a company-wide effort tilly davies 02-may-2018 a goldmine of content & learning at cew2018 london tilly davies 26-apr-2018 4 major customer care pain points and how to fix them tilly davies 23-apr-2018 translate this site follow focus group events follow us on our social media channels and join the conversation. contact * required title dr miss mr mrs ms subscribe to: cx blog enter word verification in box b

URL analysis for thefocusgroup.org.uk

http://www.thefocusgroup.org.uk/index//_assets/pdf/privacy-policy.pdf
http://www.thefocusgroup.org.uk/index//about-cew2018
http://www.thefocusgroup.org.uk/index//speakers/nina-gyubbenet
http://www.thefocusgroup.org.uk/index//speakers/jan-richards
http://www.thefocusgroup.org.uk/index//about-us
http://www.thefocusgroup.org.uk/index//delegates/login
http://www.thefocusgroup.org.uk/index//orderretrievev2.aspx
http://www.thefocusgroup.org.uk/index//our-purpose
http://www.thefocusgroup.org.uk/index//speakers/kk-diaz
http://www.thefocusgroup.org.uk/index//speakers/index.htm
http://www.thefocusgroup.org.uk/index//article-zone
http://www.thefocusgroup.org.uk/index//brochure
http://www.thefocusgroup.org.uk/index//our-media-partners
http://www.thefocusgroup.org.uk/index//article-zone/how-to-understand-the-ever-changing-world-of-customer-experience
http://www.thefocusgroup.org.uk/index//speakers/jeremy-nicholas
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You may not access the .uk WHOIS or use any data from it except as permitted
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  NS2.WORLDSECURESYSTEMS.COM 54.246.209.121

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